Profile
  • Healthcare sales and clinic experience — comfortable discussing care, products, and cost in the same conversation.
  • Builds trust with patients and clinicians alike, and understands the clinical language used around them.
  • Guides people through their options and cost so they feel informed, not sold to.
  • Consistent follow-up that turns enquiries into booked visits and brings lapsed patients back.
  • Calm and reassuring with people who are anxious, in discomfort, or worried about price.
Skills
Physician & Clinic Liaison Medical & Clinical Knowledge Presenting Options & Cost Handling Cost Objections Patient Retention & Recall Referral Network Development Sales Data Analysis Patient Feedback Analysis Working Alongside Clinical Teams Staff Training & Onboarding Patient Confidentiality
Relevant Experience
Medical Representative2018 – 2020
Sonologix, Mississauga, Canada
  • Sold healthcare services to physicians, clinic managers, and office staff across an assigned territory.
  • Explained clinical services and benefits in plain language and handled objections and pricing concerns.
  • Built long-term client relationships through consistent follow-up, reliability, and clear communication.
  • Analyzed sales data to focus effort on the accounts with the most potential.
  • Gathered feedback from clinics and adjusted service delivery to fit how each office worked.
  • Organized educational events that built referral relationships and grew the client base.
  • Resolved client concerns and escalations alongside supervisors.
  • Trained and mentored new team members.
Sales Associate2017 – 2021
Home Depot, Mississauga, Canada
  • Advised customers on products and solutions, matching recommendations to their needs and budget.
  • Received 2 Homer Awards for excellent customer service and multiple positive customer reviews.
  • Ran in-store workshops that educated customers and generated additional sales.
  • Onboarded and trained new associates.
  • Stepped in to lead the department during coverage gaps.
Patient Care Coordinator2010 – 2011
Affordable Clinic, Houston, USA
  • Advised patients on preventive care and available services, converting enquiries into booked visits.
  • Guided patients through their options and costs, answering questions before they committed.
  • Followed up with patients to keep them engaged with recommended care.
  • Worked alongside clinical staff to keep patients moving through their visit.
Education & Certifications
Bachelor's Degree — Health Sciences
Research Ethics & Privacy Certification (TCPS 2)
Panel on Research Ethics, Health Canada